How are the prints packaged?
All prints and framed or hard backed items are packaged in sturdy card board – either in high quality postal tubes or boxes, with the prints suitably protected with barrier paper inside.
Are the packages tracked?
Orders under £40 are not normally tracked but can be at extra cost. For orders over £40 the packages are tracked and you will be emailed the tracking code when your print is on its way. You will be required to sign for the package and you will be notified of which service is being used in our acknowledgement email to you.
How long does delivery take?
The order is usually printed within 3-5 working days and is only dispatched once fully dried. If the print is to be framed or mounted, this usually takes an additional 2-3 days . In the UK, we usually use Royal Mail for orders under £40 with other orders via 24 hour courier which includes a tracking code. Overseas delivery takes longer usually dependent upon the location, typically 5-7 working days to Europe of North America. If you prefer a quicker overseas service, then please email Ian Here
. If for any reason these production times are to be exceeded, you will be informed at that time. Please note that printing and deliveries in December usually take longer due to increased volumes. Please email HERE to enquire the current print times..
What are the delivery charges?
These vary according to the product being sent and will show on your shopping cart at check out. As a guide, 24 hour UK courier service is currently £13.95. A surcharge is likely to be added for deliveries outside the UK but we will email prior to putting the prints into production if this is the case. You may of course enquire about overseas delivery charges prior to ordering Email Ian Here.
What do I do if the package is damaged when it arrives?
If the package arrives damaged, write this on the deliverers’ paperwork when you are asked to sign for it. If it is obvious that the goods inside are damaged, then please refuse to accept the package although a slightly damaged package may not actually result in damaged goods inside. If you have time, please take a quick digital photo of the damage before opening the package. Once opened, please examine the print and if it has been damaged, please again photograph the damage and Email Ian Here
with the images. We will then arrange with you to return the goods and a replacement sent or payment for the goods refunded.